by Ben & Karren
When we first became aware of Refined Edge, we had been researching builders for a number of months, and had resigned ourselves to the belief that, within our budget, we were going to have to settle for a sub-optimal off-the-plan design. A friend, who had previously built an award-winning home with Brian Burke Homes, recommended that we speak with Refined Edge and for this we will be eternally thankful.
From the very start, we were impressed by the fact that our first point of contact was Managing Director, Mike Burke, whose passion for building and clear desire to ensure that we got the home that we wanted was a stark contrast from the salesmen from other firms that we had been in discussion with. What was also a refreshing contrast at this initial meeting, and indeed throughout the entire process, was Refined Edge’s understanding of our tight budget. Again, this served as a contrast from the other builders with whom we had spoken to previously; rather than feeling that we were being upsold at every decision point, we have consistently felt that we are working in a close partnership with Refined Edge to fit as much design and value into our home as possible within our budget.
And, perhaps most impressively, none of this has come at the expense of build quality and craftsmanship. It is clear that Refined Edge demand the highest standards of their tradesman and subcontractors, and the quality of work on our house reflects this completely.
In all, we have found our engagement with Refined Edge to be overwhelmingly positive. The key element that underpins this is trust; based on every interaction that we’ve had to date, we trust the team at Refined Edge explicitly and truly believe that we are on the same team when it comes to achieving the home we want. This trust has meant that we have not once had to worry about whether corners are being cut, or whether we are being overcharged, or the overall quality of our build. This has resulted in us finding the entire design and building process exciting, stress-free and enjoyable. When we compare our experience to the horror stories of some of our friends, we feel extremely lucky to have chosen Refined Edge to build our outstanding home.